Win 10 crashing

[alexham36]

Hi Guys,
I am experiencing frequent crashes of my Win 10. The cursor stops working as if it was not connected to the mouse. Sometimes the cursor works, but clicking on any application results in no response at all. Unfortunately, the only indication appears if the computer is left to run in this "frozen" state in that the monitor goes blue and I am referred to windows.com/stopcode Opening that URL tells me that it could be one of the Apps or something in the hardware that is causing it, but no specifics. I have not downloaded any new applications for a long time. I noticed that my email app (Thunderbird) stopped working in Linux, but I cannot believe that that is the problem, because it is a popular App and used worldwide.

I am tempted to do a complete System Restore, even though that wold mean having to rebuild the system because all non Microsoft apps would be lost.

Any ideas would be most welcome.

Ales

[mikkh]

Check for viruses in Windows with adwcleaner

adwcleaner.malwarebytes.com/adwcleaner?channel=release

But the reset option in Windows 10 looks like a more guaranteed fix

if it behaves in Linux (apart from Thunderbird) it is unlikely to be a hardware issue

[alexham36]

Thanks for your help, Mikkh. Advcleaner quaranteened 10 items and now everything works.

Alex