Julie
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Posts: 146
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Post by Julie on Aug 18, 2009 21:35:19 GMT
Can someone please advise as soon as possible? My daughter has had a message flash up on her computer saying that she is infected with trojan.win32.agent.azsy and was offered a personal antivirus program which she clicked on in a panic. Can anyone help us to remove this and the trojan safely. She is not with me and I am on the phone to her. She has downloaded Spyware Doctor having used Google ... will this do it?
Thankyou, Julie
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Post by mikkh on Aug 18, 2009 21:46:06 GMT
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Julie
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Posts: 146
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Post by Julie on Aug 18, 2009 21:49:38 GMT
Thank you so much!  So glad that you're around! Should she stop the Spyware doctor scan now? |
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Post by mikkh on Aug 18, 2009 21:51:19 GMT
...... I'd try the last one, first myself because it's a one shot cure for getting rid of the more difficult nasties.
The other two are permanent resident programs to hopefuly save you in the future
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Post by mikkh on Aug 18, 2009 21:52:41 GMT
Yes, stop and remove/uninstall spyware doctor, I don't rate it much myself
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Julie
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Post by Julie on Aug 18, 2009 22:06:27 GMT
Thank you. Will get her to do that now. Spyware doctor has picked up all sorts of High Risk threats. It's the first time her pc has been infected ... I have recommended that she join this site!
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John
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Post by John on Aug 18, 2009 22:29:57 GMT
This may be bogus spyware telling you the Computer is infected (the real infection is the spyware program) mostly schemes to defraud consumers, there are some special tools to uninstall some of these can you post the name of the spyware program.
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Julie
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Post by Julie on Aug 19, 2009 6:05:22 GMT
Good morning John ... I'm sorry I didn't notice your post before logging off last night. The program was called Personal Antivirus and I think clicking on this to "rectify" the so-called infection must have actually caused the virus to start doing it's stuff. I told my daughter to follow Mikkh's advice and left her doing her scans. I haven't heard anything this morning but I will post as soon as I do and, hopefully, the situation will have been dealt with.
I would be interested to hear what the best course of action is when a program (legit or otherwise) tells us that we have a virus? Is it best to close all programs as far as possible and just run the usual scans? A computer repair man removed Avast which I had installed for her and replaced it with AVG again but I will sort stuff for her when I see her at the weekend. Shouldn't the AVG have picked it up before this Personal Antivirus program struck? Sorry to bombard you with questions ... we were all panicking a bit last night!
Julie
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Post by ken on Aug 19, 2009 6:33:55 GMT
Sounds like a variation of AntivirusXP 2008/2009 Trojan John. Both SAS and MBAM will get rid of it. The latest variation brings up what looks like a BSOD and a message supposedly from M$ tells you to buy their software. Microsoft never tell you to buy anything in their warnings.
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Post by mikkh on Aug 19, 2009 8:09:32 GMT
The so called computer repairman should not have removed Avast either, he should have recognised it as a more than adequate replacement for AVG - most people on here (including me) regard it as a superior alternative. He was inflicting a personal choice because he has an inflexible approach IMO
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Julie
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Post by Julie on Aug 19, 2009 8:39:10 GMT
Mikkh, she has now installed Avast but is having trouble removing AVG through Add/Remove or Uninstall in All Programs. We will try doing it through C Cleaner. Thanks again for all your help last night ... her system is now free of infection as she downloaded SuperAntiSpyware and Malwarebytes as you suggested. Julie |
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Post by mikkh on Aug 19, 2009 9:57:08 GMT
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Julie
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Posts: 146
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Post by Julie on Aug 19, 2009 12:26:25 GMT
Thank you. I have forwarded the link.
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Julie
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Posts: 146
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Post by Julie on Aug 19, 2009 16:10:32 GMT
All sorted now ... my daughter sends her thanks! Avast caught some stuff (worms I think) one of which couldn't be sent to the Chest (there was an error message I think) so, as far as I know, she just pressed delete.
She is planning to come and join us in here soon, Julie.
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Post by johnnyangel58 on Aug 28, 2009 10:20:07 GMT
My sis in law rang me on Wed night saying she had this very trojan flashing on her screen and was asking for advice, as they'd been away for a fortnight and just turned it on. I advised to download superantispyware, and run it and it solved it first time, though I said to her to run it again just to be safe. it was strange that when they closed down before the hols it was ok, and as soon they turn on on return it hits them. Anyway its all sorted now
Cheers,
John
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Post by nike on Aug 28, 2009 12:04:41 GMT
I use SAS on every customers computer that I bring into the repair shop and rate it very highly compared to other programs. The only one i have used which works well with it is Malwarebytes anti-malware. It seems to pick up the deep rooted ones in the registry which SAS misses. Together, they form the basis of my "specialist virus removal tools".
Unfortunately, SAS won't work with the new W7 32bit software, but does work fine with the 64 bit edition of Windows 7, which I am totally rapt in.
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So glad that you're around! Should she stop the Spyware doctor scan now?
