Vishing (Telephone Scam)

[Lynnrose]

Important Information - Don’t be a victim of Vishing (Telephone Scam)

Vishing is on the increase and is a type of scam where fraudsters telephone you, posing as someone from your bank, building society or another organisation you trust.

They may ask you for information such as your memorable data or your card reader generated pass codes. They may tell you that you need to transfer money to another account to safeguard your money.

How to protect yourself

Never disclose your memorable data or card reader generated pass codes in response to any phone call.
Never use your card reader to transfer money to another account if told to do so over the phone.
Always check the caller’s identity. Hang up and call back on the official number that you know and trust for that organisation. It’s important that you do this from a different telephone line, such as your mobile phone as the fraudster can stay on the line once you hang up.
Be alert to any warning messages posted on our Internet Bank and make sure you read the conditions of our digital banking promise and Internet Banking terms and conditions.

(on my banking website)

[merchant42]

Good Advice

Also a Bank would never telephone you. if they needed to get in touch they would send you a letter (through the post) asking you to get in touch

[vikingken]

My bank often used to phone me. Before I had online accounts and PayPal, I used my debit card regularly. I would sometimes buy software from a place in Texas and it would go through as if I was in the shop. If I went to a hole in the wall in Nottingham, my bank would phone to find out what bike I was riding to get from Texas to home in under 2 hours. They would ask me for the answer to my identity question, then ask me if I had just spent so much in Texas. There wasn't any asking me for pin numbers or anything like that.

[mikkh]

Yeah common sense should prevail, a bank would never ask for that type of information over the phone
if you get that type of call whether it's from a (supposed) bank or some allegedly technical person claiming your PC is compromised, there's one quick way of flustering them

Just say you're busy/on your way out/whatever and ask for a number to ring them back on - most times they'll just hang up, but you might get the odd clever one thinking on his feet and actually give you a number. Obviously don't even bother taking the number and if you think it might (for some absurd reason) be genuine, just go the bank/building society and ask about it