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Post by sbrook27 on Mar 1, 2009 11:56:33 GMT
Some help, Ive got myself a new acer aspire 5735 laptop and normally im quite good in helping others out and needing information, but this time round im the one needing help and trying to sort out my problem with my laptop, Ok i'll tell you what is up with my laptop, When i connect to the internet from my wireless router i can only connect when im beside the router and when i go upstairs i lose signal, I dont know why this happens the wireless ive got on this computer is a..
802.11a/b/gDraft-N WLAN
All the other laptops work perfectly fine, Can someone help me to solve this issue i have, Or if you need more information i will glad to send over,
Thank you
Stuart
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Post by sbrook27 on Mar 1, 2009 18:33:23 GMT
Can anyone help me ??
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Post by Lynnrose on Mar 1, 2009 18:43:37 GMT
Hi Sbrook,
Not the same model as yours, but read some of the information here.
There is mention of upgrading your wifi card driver.
This one suggests changing the channel and some other stuff.
Also here they talk about the antenna[/size][/font]
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Post by sbrook27 on Mar 1, 2009 20:55:11 GMT
Thanks so much, im hoping some of this information can help me, If anyone has more help for me id be so grateful for it
Thanks
Stuart
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Post by Lynnrose on Mar 1, 2009 21:22:48 GMT
Let us know how you get on and if you are still having problems, hopefully one of our clever members may offer something else x[/size][/font]
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giraff36
Full Member
Venice Beach LA
Posts: 104
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Post by giraff36 on Mar 1, 2009 23:25:43 GMT
cant you buy wi -fi extenders? i think so
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Post by ken on Mar 2, 2009 1:02:49 GMT
If you go into the connection Properties of the computers that are working and see what channel they are on. If this one is different set it the same and if its the same set it to something different. If you have several on the same channel online at once it might be blocked out. If its online solo, it might need to be the same as the others. It could be on a channel that everyone else in the street is using and that will block it. When it comes to channels, it can be a bit of trial and error.
KC
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Post by mikeyuk on Mar 3, 2009 12:41:23 GMT
You could try contacting ACER support and telling them the problem you are having with your laptop..
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Post by sbrook27 on Mar 3, 2009 20:23:50 GMT
Thanks for the help, ive tried everything and im going to give acer customer support a try and see what they can do for me ??
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Post by mikeyuk on Mar 6, 2009 1:24:26 GMT
Whatever you do though I would not phone there support line!! It's expensive!! I would e-mail them.
Mike
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Post by sbrook27 on Mar 6, 2009 7:13:48 GMT
Ok, I'll do that then, well im off for 2 weeks so im going to get it sorted and stuff, Just been very busy with work at the moment, Its just annoying when i cant take my laptop anywhere in the house without losing signal on it,
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Post by sbrook27 on Mar 12, 2009 10:27:37 GMT
I've emailed acer and hopefully they can get back to me soon, im just starting to get fed up with this laptop now, just want to have it in my room without buggering about with it, ie being next to the router to get on the net...
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Post by Lynnrose on Mar 12, 2009 14:12:58 GMT
Good luck sbrook. It must be so annoying x[/size][/font]
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Post by sbrook27 on Mar 12, 2009 19:08:42 GMT
thanks, name is stuart just thought it would easier to say, Im still waiting for a reply but again it will take a day or two to recieve,
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Post by sbrook27 on Mar 14, 2009 20:06:03 GMT
i got a reply from acer, and they saying acer e management might be conflicting with windows network and to uninstall it so what i'll do is save it to my usb drive incase and see what happens next...
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Post by Lynnrose on Mar 14, 2009 20:47:00 GMT
Good luck Stuart![/size][/font]
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Post by sbrook27 on Mar 16, 2009 18:16:19 GMT
still nothing, ive tried everything, i just dont know what to do now!!!!
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Post by mikeyuk on Mar 16, 2009 18:42:29 GMT
That's a bugger with E Management software.. slows the computer right down it does. I was on another forum and someone said they ended up formatting and installing Windows XP from another disc and everythin was back up and running BUT faster.
In reply to sbrook I would reply to their e-mail and tell them that it did not work and ask if there are any suggestions.
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Post by sbrook27 on Mar 16, 2009 20:44:35 GMT
Ok i will do that, im just starting to get fed up with my new laptop now
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Post by ken on Mar 17, 2009 2:17:55 GMT
I love Acer laptops, but I wont install any of their software. I did used to use their NTI disk maker for the restore disks and thats all. A lot of the extra crap doesn't get installed until you allow it on the first use. What I did was refuse the extras like the security not to be mentioned, that starts with N, Office 2007 trial and anything else that wasn't already on the hard drive. Then I would go into Add & Remove and take out anything I didn't want and install and run C Cleaner. Only then I would install my own security, programs and turn off System Restore. Then move the My Documents to the D: partition. Once that was done, I would clean up the system and defrag. Then I would use NTI and make a restore copy of the OS and never have to go through all the cleanup ever again if restoring. If anything happened, instead of using System Restore, I would use my disk which was a lot quicker and always worked. I still use a similar system now, but I use different software to do it and am able to do a bit more than with Acers NTI.
KC
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Post by ken on Mar 17, 2009 2:23:47 GMT
One more thing, you can also use NTI to make a copy of all your drivers. They are always handy to have.
KC
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Post by sbrook27 on Mar 17, 2009 10:38:13 GMT
Thanks, So do you think i should delete all the stuff i got from acer ie their programmes?? and put it on my usb stick for back up incase i need it, and if i do that would i get my wireless sorted on here meaning i can use it anywhere in the house without losing signal ??
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Post by ken on Mar 17, 2009 11:33:19 GMT
You might already have an installation image on your second drive, but you can download all Acer stuff from their website. Save it yourself if you like, but I certainly uninstall it.
Windows Wireless works very well; but it could be conflicting with the Acer wireless program, if they are both enabled. I found the Acer one worked OK, but sometimes drops out and so I have always preferred to use Windows. That is one part of Windows that is very reliable.
As I said I don't use any of the Acer stuff and the laptop works all the much faster for not having it. I have never found much use for all the extra buttons, when a mouse click does the job anyway.
KC
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Post by sbrook27 on Mar 17, 2009 12:10:14 GMT
Ok thanks, i'll tell you what the acer prgramme i have that might be conflicting with windows and if i have to uninstall it
The following ive got is this.
Acer e-dataSecurity Management
Acer e-Empowering Technology
Acer e-Powering Management
Acer e-Recovery Management
Acer e-Settings Management
Tell me what i need to do and hopefully this will solve my problem i have been having.
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Post by ken on Mar 18, 2009 14:40:55 GMT
I took all that lot out 18 months ago. Thats the trouble, I cant remember exactly where in that lot the wireless thingy is. It has brought something to mind though, which might be your trouble. Go into Power Options and set them to Performance. It might have Power Saving set by default. Thats all well and good for your batteries, but you might have to be on top of the router to connect.
KC
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Post by sbrook27 on Mar 21, 2009 15:05:10 GMT
Ok thanks, still in the dark about it though, Ive got an engineer coming out and sorting it out for me, just want the problem sorted as quick as,
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Post by sbrook27 on Mar 23, 2009 19:16:11 GMT
bump
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