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Post by alexham36 on Nov 1, 2011 0:14:33 GMT
I cannot create an email account in Thunderbird and my ISP suggests that I should create a ne Profile.
Can anyone guide me through the procedure, please? Do I need to save address book and imprtant messages before I do that?
Many thanks,
Alex
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biker
Junior Member
Posts: 80
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Post by biker on Nov 1, 2011 13:03:58 GMT
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Post by alexham36 on Nov 3, 2011 22:05:44 GMT
Something must then be wrong with my copy, because when I try to run thunderbird.exe - ProfileManager the Thunderbird starts instead. Any ideas would be most welcome. Alex
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Post by merchant42 on Nov 3, 2011 22:32:16 GMT
You could try right clicking and run it as Administrator
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Post by Roz on Nov 3, 2011 22:32:28 GMT
There is no space after the dash Alex, only one before.
thunderbird.exe -ProfileManager
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Post by Roz on Nov 3, 2011 22:41:03 GMT
By the way. If you have uninstalled TB, and deleted the data/profile folder as I mentioned in my last post on this thread, it will automatically create a new profile for you when you next start TB, so you have no need to create one using the profile manager.
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Post by alexham36 on Nov 4, 2011 1:16:44 GMT
There is no space after the dash Alex, only one before. thunderbird.exe -ProfileManager Thank you Roz! That worked, but after I created a new profile it still would not let me create new mail account. Same errors as before. Alex
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Post by Roz on Nov 4, 2011 17:32:47 GMT
No I didn't expect it to work actually Alex - see my reply number 17 on your other thread here. I think deleting the file I mention in that same reply may work, or failing that, a clean install should work as I mention in reply 19 (same other thread). Because as long as that data file still has details of what now is wrong information in respect of your ISP's details, it will still pick them up. For a clean install you need to uninstall TB through add/remove as normal and then delete or rename this folder: Documents and Settings\<UserName>\Application Data\Thunderbird, so that TB can't pick it up again. It may be that you can't see that folder if you have your system not to show all files and folders, if that's the case this explains how to show them.
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Post by alexham36 on Nov 5, 2011 0:54:57 GMT
Roz, I have deleted the files and installed Thunderbird 3 instead of 7 and that one has manual account settings. I have checked these with my ISP and they are correct but I still cannot send or receive. In the attachment is what appeared in the Error Console. It does not mean much to me except, perhaps, that the time has come to go to the shed and fetch the axe!!!<G> What do you think? Many thanks, Alex Attachments:
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Post by Roz on Nov 5, 2011 1:25:21 GMT
Mmm must admit I'mm pretty stumped now Alex. A quick google tells me it might be one of your extensions. Have you any installed? if you have it might be worth trying it with them disabled. Also what firewall are you using? There's a chance that could be blocking it too.
On a side note, I see from another thread you have Stopzilla anti-spyware installed. Now while I have no personal knowledge of that program a Google search brings not always very favourable opinions about the publishers practices. Which makes me wonder if some of your problems could possibly not be helped by that.
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Post by alexham36 on Nov 5, 2011 15:01:09 GMT
Roz,
I am running Win XP Pro SP3 with windows firewall off. The only protection is STOPZilla and I have tried Thunderbird with it off. I have 2 physical HDs and I am running Win XP Pro SP 1 on the other drive and do not have STOPzilla on that one. The two HD are completely separate. I disconnect power lead from the drive I don't want to us, so there is no connection through MBR either. Yet the Thunderbird does not work on that drive either. Internet Explorer on the drive with STOPzilla cannot display Microsoft sites at all, but the other works OK. I also run Firefox on both drives and it works well. The second drive, with Win XP Pro SP1 is a new installation. I formatted the drive and installed. I will uninstall Thunderbird on that drive, delete all its files and install Thunderbird 3. It it still does not work I will send you a copy of the error console report.
Thanks,
Alex
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Post by alexham36 on Nov 5, 2011 15:42:17 GMT
Roz, In the attachment is a copy of Thunderbird error console on the other HD. Still not working. Thanks, Alex Attachments:
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Post by Roz on Nov 5, 2011 17:09:57 GMT
OK Alex, a bit of a long shot but it might be worth trying it using different ports. Who is your ISP and what ports are you using now? Also is the problem both with sending and receiving or just one way?
By the way, you really need a firewall or you will likely get many more nasties. Or are you using a router with it's firewall turned on?
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Post by alexham36 on Nov 5, 2011 19:15:59 GMT
The ISP is Plus.net. Pop server is mail.plus.net Port 110 and SMTP relay.plus.net Port 25.
I can neither send nor receive. The router has a firewall.
Thanks Again,
Alex
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Post by Roz on Nov 5, 2011 22:30:11 GMT
OK Alex, I believe it's possible to get Plusnet mail using IMAP too. So I would try changing incoming server name to imap.plus.net and port 993, security SSL/TLS, authentication method: normal password. Also make sure your user name includes the domain: yourname@username.plus.com
Don't forget to close and restart TB before trying it.
For now we'll forget the outgoing server
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Post by alexham36 on Nov 6, 2011 12:00:55 GMT
Roz, Thank you again, but no luck. I tried it with new installation. No error message, but the connection runs out of time and nothing happens for about a minute. There must be something wrong with my system and the Thunderbird is not "offering" any clues as to what it is. Other things do not quite work either. Like Internet Explorer that cannot display Microsoft sites and keeps freezing on some others.
I have decided to buy a new copy of Win 7, format the drives and install it. If Thunderbird will not work on that O/S, then I will have to use Outlook Express or some other client. I will unplug this HD and install Win 7 on the other. That will leave me with the ability to return here and recover data if and when I need it.
I am very grateful for your determined support.
Much love,
Alex
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Post by Roz on Nov 6, 2011 15:41:43 GMT
OK Alex your right, reformatting probably is the best option in your circumstances. Let us know how you go on.
If you feel like just having one more go at it though, you could try keeping the server as imap.plus.net as in my last post and changing the port to 143 with connection security as none, and Authentication method insecure.
That is and was going to be my last suggestion anyway so it seems a shame not to just try that last one.
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Post by wingwoo on Nov 6, 2011 17:29:32 GMT
Have you checked to see if your computer will run Windows 7? As you are running XP suggests your computer could be a few years old. From what I have been reading in another group, computers over a certain age might not be able to run Windows 7. I believe you can still test your computer on Windows site, to see if your computer is suitable. It would be a shame to buy it and then find it wont work. A new installation of Windows XP might be a better choice than spending money. I read today that some of these new Trojans are destructive and a reinstallation is the only sure cure. This advice was given by a man who repairs computers for a living, not me.
David
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biker
Junior Member
Posts: 80
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Post by biker on Nov 6, 2011 22:30:00 GMT
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Post by alexham36 on Nov 7, 2011 13:36:50 GMT
Have you checked to see if your computer will run Windows 7? As you are running XP suggests your computer could be a few years old. From what I have been reading in another group, computers over a certain age might not be able to run Windows 7. I believe you can still test your computer on Windows site, to see if your computer is suitable. David David, I emailed technical dept. of the firm where I bought the computer - Power Computing in Bedford. I sent them the details of my system and my requirements and they recommended Win 7, which I ordered. If it does not work I can send it back and get a refund. Alex
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Post by alexham36 on Nov 7, 2011 13:45:36 GMT
OK Alex your right, reformatting probably is the best option in your circumstances. Let us know how you go on. Roz, I did have a go one last time. First, I uninstalled TB and erased all files. I found an old setup (TB v.2) and installed it. It has manual option for creating email account, which I used. I then updated to V.3 and then again to V.7. I tried each version and none worked, but the last try with V.7 gave me this error message:- Server does not support RFC 5746 see CVE-2009-3555. I had a look at that it it suggested a multitude of sins, most of which meant little to me, so I gave up. I have ordered Win 7, so we will soon know if TB will work on that. Thanks again, Alex
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Post by Roz on Nov 7, 2011 18:47:36 GMT
OK Alex, I'm sure it'll work fine after a reformat. I'm sure you'll enjoy Win7, most people do as you obviously already know. Roz
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Post by alexham36 on Nov 8, 2011 16:48:30 GMT
Roz,
I have installed Win7 and Thnderbird is in fine fettle. But I had to enter account settings manually. I cannot say that I am impressed with Win7. The displays are a little faded, I have no sound (waiting for driver) and it does not recognize my floppy drive.
Thanks again for sticking with me so long.
Alex
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Post by Roz on Nov 8, 2011 20:00:55 GMT
Roz, I have installed Win7 and Thnderbird is in fine fettle. But I had to enter account settings manually. I cannot say that I am impressed with Win7. The displays are a little faded, I have no sound (waiting for driver) and it does not recognize my floppy drive. Thanks again for sticking with me so long. Alex You're welcome. Good to hear TB's working OK now. I don't know anything about Win7 apart from what I read online, so I can't help you with those problems. But you should be able to play with the display and screen settings to get things looking less faded I would think. And hopefully the audio driver shouldn't be too hard to find online. As far as your floppy drive is concerned, maybe if you started a new thread, Mikkh or some other knowledgeable person could help you with that.
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Post by alexham36 on Nov 9, 2011 1:05:33 GMT
Roz,
I need to transfer old emails from the TB on the damaged HD to another HD with Win 7. I tried copying the default file in profiles but the system refuses to do it.
Is there a way to do it?
Thanks,
Alex
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Post by Roz on Nov 9, 2011 15:19:57 GMT
Do you mean Windows is refusing to do it? Maybe it's a permissions problem. As I said before I haven't used Win7 so I can't help with that, although I am using Vista and the security "out of the box" is also very tight, and I've had most of it turned off since only a day or so after I got it a few years ago. So even that isn't fresh in my mind either. As far as actually getting your mails into TB itself, about mid way down this page explains how to do it, but also mentions the add-on ImportExportTools, as being a safer way to it, so if I were you I'd try that. It isn't anything I've ever had to do myself because I've always transferred a full profile, which obviously already contains the mail folders. Before you alter anything in your new current working profile though, it would be a good idea to back it up, then at least you know you have a working one to fall back on if things go awry. You could do it manually but for a long time I've used MozBackup, which is free, and can be used to back up both Thunderbird anf Firefox.
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